Returns Policy

At G&N Joinery, we are committed to providing high-quality products to enable us to provide excellent customer service. However, we understand that there may be instances where goods are received in a defective condition. This returns policy outlines our procedures for returning defective goods and seeking resolution.

Defective Goods:

If you receive goods from G&N Joinery that are defective or damaged, please notify us immediately upon receipt. Defective goods are those that have manufacturing defects, are damaged in transit, or do not meet our quality standards.

Reporting Defective items

Please report defective items within 7 days of the delivery of the product, on the following contact details:

T: 01642 656727

E: info@gandnjoinery.co.uk

Please provide details of the defect, along with any relevant photographs or documentation.

Evaluation and Resolution:

Upon receiving your report, our team will evaluate the nature and extent of the defect. Depending on the circumstances, we may request additional information or arrange for the items to be returned to us, or to the supplier for inspection.

Options for Resolution:

Once the defect has been confirmed, we will work with you to determine an appropriate resolution. This may include one or more of the following options:

• Replacement: We will work with the supplier to provide a replacement for the defective goods at no additional cost to you.
• Repair: If feasible, we may offer to repair the defective goods to restore them to their intended condition.
• Refund: If a replacement or repair is not possible, we will issue a full refund for the purchase price of the defective goods.

Return Process:

If the defective goods need to be returned to ourselves or the supplier, we will provide instructions on how to do so. We may arrange for the collection of the goods or request that they be shipped back, depending on the item and the circumstances.

Conditions for Returns:

• Goods must be returned in their original packaging, along with any accessories or documentation provided.
• Goods must not have been used, installed, or modified in any way beyond what is necessary to inspect them for defects.

Customer Responsibilities:

We appreciate your cooperation in providing accurate information about the defect and adhering to our return procedures. Failure to comply with these requirements may affect our ability to process your return effectively.

Contact Us:

If you have any questions or concerns about our returns policy or need assistance with returning defective goods, please don’t hesitate to contact our team.

Policy updated February 2024